Martbeat strives to bring you quality products from partners globally to your doorsteps. This means that your order is shipped from global areas.
To save up costs and provide you with the best prices for our products, we ship directly from our partners in these countries. We sometimes have customers report that shipping is as early as 2 weeks time, but normally shipping takes about 2 to 4 weeks from the date you order depending on where your item is located for. Please do not panic if it does not show up immediately, rest assured they are on their way! You will always be able to track your products with a tracking number too.
All items in store take 3 to 5 business days to process. Please add processing time to your shipping estimate below. Orders to Asia/Australia/US may be slightly faster, while orders to Mexico/Canada will take longer. Packages will be shipped by USPS, ePacket or EMS depending on your location, the weight, and size of the product. There are certain circumstances that may occur that are not within our control (natural disasters, holidays, weather etc). These situations, though relatively rare, may result in a delay in the shipping of your order. For this reason, we are unable to guarantee the exact delivery time of your order.
Your processed purchases will be shipped to the shipping address you have indicated upon checkout.
Get a full 100% refund or a replacement on the same item, or item of the same value, if the item is not delivered, subject to a case by case basis.
In the rare circumstances where your tracking number stopped updating due to customs withholding your items, we suggest calling your country's customs department directly and ask that they release your items immediately.
Your order may be delivered to you by either the local post office or a local courier. Most orders will be delivered by your local post service, so the package will arrive with your regular mail. If you are not home when the delivery is made, a notice may be left by the postal service advising where your delivery can be collected.
Note: We will not re-ship packages returned for wrong or incomplete addresses and customer unavailability.
If your tracking information states that your package was delivered and you have not received it, you must contact the delivery carrier and address the issue directly with them. Martbeat does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.